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 »  Home  »  Blog  »  He does not think the coaching he received was of any use
James Lawley

James LawleyJames Lawley is a UKCP registered psychotherapist, coach in business, and certified NLP trainer, and professional modeller. He is a co-developer of Symbolic Modelling and co-author (with Penny Tompkins) of Metaphors in Mind: Transformation through Symbolic Modelling. For a more detailed  biography see about us and his blog.

 
He does not think the coaching he received was of any use
By James Lawley | Published  21 05 2013
"Client feedback is often inversely correlated to coaching quality — it is one of the least reliable measures we have." Or so a recent post to an coaching online discussion group would have us believe.

My mind went back to RD Laing's book of Knots and I was inspired to emulate the old master with my own version:

He does not think the coaching he received was of any use
because
     he is unable to reliably measure
     the quality of the coaching he received.
He does not know the coaching he received was excellent
because
     he is unable to reliably measure
     the quality of the coaching he received.
He does not know that he does not know
     he is unable to reliably measure
     the quality of the coaching he received.
Therefore
we can disregard his assessment that the coaching was of no use
because
     he is unable to reliably measure
     the quality of the coaching he received.
We could coach him to realise that
     he is unable to reliably measure
     the quality of the coaching he received.
And because
he would receive excellent coaching
he would come to realise that
     he is unable to reliably measure
     the quality of the coaching he received.
Then
he would think the quality of the coaching he received was excellent
but because
     he is unable to reliably measure
     the quality of the coaching he received
we can disregard his assessment that the coaching was excellent.

(with apologies to RD Laing)
Comments

  • Comment #1 (Posted by Anne Munro-Kua 10 06 2013)

    Thanks for recycling this James! A delightful debunk of the validity of client testimony ... and reminder that its just information :-) LLL Anne
     
  • Comment #2 (Posted by John C 23 11 2013)

    You guys cannot be serious. You must measure empirically, measure outcomes, to be taken seriously in 2013. Otherwise your activity will remain a hobby, not funded by e.g. NHS.

    Please can we have a video of James and Penny talking on here.
     
  • Comment #3 (Posted by James Lawley 23 11 2013)

    I assume your request John is to see Penny and myself using Symbolic Modelling and Clean Language. Here are links to some videos of us working. The clips range from 2 to 45 minutes:

    cleanlanguage.co.uk/articles/blogs/92/The-Tree-of-Wisdom-video.html
    cleanlanguage.co.uk/articles/articles/176/1/DVD-Strange-and-Strong/
    cleanlanguage.co.uk/articles/articles/232/1/When-a-Natural-Energy-Sparks/
    cleanlanguage.co.uk/articles/articles/266/4/Modelling-Robert-Dilts-Modelling/
    cleanlanguage.co.uk/articles/articles/306/1/When-science-and-spirituality-have-a-beer/
    cleanlanguage.co.uk/articles/articles/308/1/Calibrating-whether-what-you-are-doing/
     
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