
| #2 | The facilitator starts with a blank or empty model of the client’s model (map) of their world. |
| #3 | That means starting with no idea of the client’s desired outcome or any predetermined ‘ideal’ state (note: this includes goals of many types of facilitation such as “integrated”, “congruent”, “mature”, “in their body”, “aligned”, etc.). |
| #4 | The facilitator chooses a desired process outcome. Rather than this being a specific end point the aim is for the client’s attention to move in a direction, i.e. on a ‘vector’ (see below). An example of a common starting vector is to aim: ‘for the client to identify a desired outcome (if they have one)'. |
| #5 | The facilitator asks a question which has a high likelihood of meeting the aim in #4, e.g. they ask “And what would you like to have happen?”. |
| #6a | The client responds internally (based on their model of the world). |
| #6b | The client responds externally (verbally and nonverbally). |
| #1 | The facilitator notices some of the client’s verbal and nonverbal responses (#6b). Penny for example is "paying attention to what the client is paying attention to" from their perspective. |
| #2 |
The facilitator updates their model of the client’s model (map) of the world based on those responses. |
| #3 | The facilitator notes the client’s desired outcome statement — or the lack of one — and makes it a reference point for all future decisions. |
| #4 |
The facilitator chooses a desired direction, a vector, for the next part of the process. If
the facilitator is using the Problem-Remedy-Outcome model as a guide
then:
|
| #5 | The facilitator asks a question (or does some other behaviour) which has a high likelihood of meeting the chosen vector. |
| #6a |
The client responds internally (based on their model of the world). |
| #6b | The client responds externally (verbally and nonverbally). |
| #5 | Know the function of each question they ask and be able to deliver it with the appropriate syntax, vocal qualities and nonverbals. |
| #6 | Know what a client is likely to do internally to make sense of the question. In other words, when/where in the client’s perceptual landscape does the question likely direct their attention? |
| #1 | Be able to distinguish a client desired-outcome statement from every other kind of information presented e.g. using our REPROCess model this might be: Resources, Explanations (including meta-comments and ‘facts’), Problems, Remedies, Changes. |
| #2 | Separate their model of the client’s information from their personal model of the world (including their model of therapy). |
| #3 |
Hold the client’s current desired outcome(s) in mind throughout the session. And, be able to track the history and directionality of the client’s desired outcome statements throughout and across sessions. |
| #4 |
Have knowledge of, and the skill to apply a range of common vectors, and be able to devise a vector in-the-moment based on the logic in the client's information. (See below for a list of common vectors used in Symbolic Modelling.) |
|
#6 |
The client's desired content outcome. [Note 1] |
|
#3 |
The facilitator’s model of the client’s desired outcome — the facilitator’s Dynamic Reference Point. |
|
#4 |
The facilitator’s desired process outcome — which is in service of #6. |

|
“All forms of tampering with human beings, getting at them, shaping them against their will to your own pattern, all thought control and conditioning is, therefore, a denial of that in men which makes them men and their values ultimate.” Isaiah Berlin, Two Concepts of Liberty (1958) quoted in 'The Guardian Weekend Magazine', August 2, 2008, p. 65. |
| Stage* | Vector | Definition |
| 1 | Identify | Make known, put a name to, establish, make out, discern, distinguish |
|
1 |
Elicit |
Draw out, extract, bring out, bring into the foreground |
| 2 | Develop | Elaborate, give form to, bring forth |
|
2 |
Select | Pick out from a number of, single out, opt for, decide on, settle on |
|
3 |
Explore | Investigate, find out what’s there, look into, search |
|
3 |
Test |
Trial, assess, (re)examine, check out |
|
4 |
Source | Find: origin, instigator or ‘from whence it came’, root, beginning, genesis |
|
4 |
Encourage | Prompt, foster, cultivate |
|
5 |
Mature | Evolve, develop, extend, follow effects, ripen, bring to fruition, grow up |
| 5 | Evaluate | Assess, compare/contrast, weigh up, rate, appraise |
| From: | A present state/Problem/Remedy statement |
| To: | A desired Outcome statement |
| By: |
Using the PRO model: And what would you like to have happen?
And when [Problem] what would you like to have happen?
And when [Remedy] then what happens? |
| From: | A present state/Problem/Remedy statement |
| To: | An explanation of how this is problematic for the client |
| By: |
[to be completed] |
| From: | A (general) desired Outcome statement |
| To: |
Sensory (VAK) description that will let the client know that they have achieved their desired Outcome. |
| By: |
And how will you know [desired Outcome]? + Developing questions: And what kind of ... is that ...? And is there anything else about that ...? And where/whereabout is ...? to elaborate on the sensory-based evidence.
|
| From: | An explanatory statement (e.g. a reason, belief) |
| To: | Sensory (VAK) description that lets the client know their own experience. |
| By: |
And how do you know [Explanation]? + Developing questions: And what kind of ... is that ...? And is there anything else about that ...? And where/whereabout is ...? to elaborate on the sensory-based evidence. |
| From: | A feeling |
| To: | A metaphor or symbol |
| By: |
Locate the feeling x 3:
|
| From: | A nonverbal (e.g. gaze, gesture, sound) |
| To: | A metaphor or symbol |
| By: |
Bring nonverbal into awareness using one or more of:
|
| From: | An abstract conceptual word |
| To: | A metaphor or symbol |
| By: |
Identify attributes:
If necessary, locate the symbol x 3:
|
| From: | A Personified symbol |
| To: | A Child Within |
| By: |
Developing the personified symbol:
|
| From: |
A statement of a Resource or Problem or Remedy or desired Outcome |
| Toward: |
A 3D perception of the form, location and function of the key symbols that comprise a Resource/Problem/Remedy/desired Outcome, and the relationships between symbols |
| By: |
Identifying and elaborating on the: Form and function (name):
|
| From: | An event |
| Toward: |
A sequence of events |
| By: |
Identifying a coherent sequence of sub-events:
|
| From: | A change |
| Toward: |
A new or evolved Landscape |
| By: |
Evolving the change:
|
| From: |
A (developed) desired Outcome |
| Toward: |
A new or evolved Landscape |
| By: |
Identifying consequences:
|
| From: |
A description of a Resource |
| Toward: |
The Source of the Resource |
| By: |
Iteratively using:
|
| From: |
Before the process formally starts |
| Toward: |
The client has decided the initial set up (placement) |
| By: |
A combination of:
|
Penny and James have both been UKCP registered neurolinguistic psychotherapists since 1993, supervisors, coaches in business, and certified NLP trainers. They co-authored Metaphors in Mind: Transformation through Symbolic Modelling and a training DVD, A Strange and Strong Sensation. They are the founders of The Developing Company and creators of Symbolic Modelling which uses the Clean Language of David Grove.
All information on this web site (unless otherwise stated) is Copyright © 1997- Penny Tompkins and James Lawley of The Developing Company. All rights reserved. You may reproduce and disseminate any of our copyrighted information for personal use only providing the original source is clearly identified. If you wish to use the material for any other reason please contact: